Refund policy

Last revision 01/22/2022

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund or an exchange. Please see below for more information on our return policy.

RETURNS

All returns must be postmarked within thirty (30) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

RETURN PROCESS

To return an item, please email customer service at supports@deleetrimmer.com to obtain a Return Merchandise Authorization (RMA) number or fill up the return/exchange request form. After receiving an RMA number, place the item securely in its original packaging and mail your return to the following address:

DELEE TRIMMER LLC
Attn: Returns
RMA#
PO BOX 1270
Spanaway, WA 98387
United States

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least fourteen (14) days from the receipt of your item to process your return or exchange. We will notify you by email when your return has been processed.

EXCEPTIONS

The following items cannot be returned or exchanged:

  • Please return items with all accessories and packaging. If you do not, we may either deny the return or allow a return with a non-refundable deduction on your refund for what is missing.
  • Reimbursements on returns lacking proof of purchase may be denied or limited, and state sales tax and fees will not be reimbursed.
  • Items sent back to us without first requesting a return will not be accepted.
  • We cannot accept returns on sale items or gift cards.

For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.

PRODUCT WARRANTY FROM OUR DISTRIBUTOR

All products our distributor sells are covered solely by our warranty. Warranty information is included with the product and is subject to the conditions set forth by us. We include such information in the product details for each item, whenever available. Our warrants products are free from defects in material and workmanship. Repair or replacement may be issued for any product which is found to be defective under the terms of this warranty. Our distributor will assist with warranty issued within the first sixty (60) days of product purchase. After that time DeLee Trimmer must be contacted directly to address all warranty issues. In many cases, we can diagnose and resolve product concerns over email. 


QUESTIONS

If you have any questions concerning our return policy, please contact us at supports@deleetrimmer.com